Patient Account Representative/Medical Biller

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.Job SummaryFollow up on open accounts receivable - both initial and balances at least 60 past due - with the intentions of collecting balances due. Seek to obtain any additional information to determine responsibility of payment and assure best possible opportunity for claims to be processed.Job DutiesInvestigate and follow-up on all debit and credit account balances overdue for 31 days or more to determine reason for non-payment. Contact responsible party to establish reason for delinquency, document in system all verbal and written communication relative to overdue account, and institute timely follow-up with responsible party as a result of last contact to assure progress in resolving account with payment.Make outgoing calls to patients, insurance companies and attorneys regarding claim status in order to reduce both outstanding receivables and DSO.Review credit balances to determine if true overpayment. Contact insurance company to have claim reprocessed, or correctly place account on spreadsheet to be refunded.Manage correspondence related to designated work load.Utilize service queues to ensure 48 hr. response time for patients, and 72 hour response time for insurance questions.Address incoming center/field inquiries as necessary and in accordance with departmental guidelines.Identify and resolve issues impacting the timely collection of debit receivables and timely refunds for credit receivables.Trend denials, appeal reasons and insurance issues to provide timely notification to the appropriate managerial staff of any identified payor issues.Counsel patients on financial options and establish payment plan or begin dunning letter process and follow-up as needed.As necessary, request account adjustments as identified via write off requests and refund requests.Recommend patient accounts to an outside agency based upon company guidelines.Notify database operations of changes or additions to specific payor, plan, contract, address, or other pertinent information as necessary.Meet the expectations and goals for productivity, cash targets and AR reduction as set forth by management.Performs other duties or special projects as assigned.Job QualificationsTwo years of professional medical billing/collections experienceMedical Billing Certification preferredAbout Aerotek:Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com.