Product Specialist - BMW Genius

Mô tả công việc

You're serious about your career, and rest assured you've come to the right place. At Stevens Creek BMW, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.   Typical vehicle delivery responsibilities include: • Ensuring that vehicle has met all pre-delivery checklist requirements • Programming personalized settings prior to customer delivery • Setting expectations for length of delivery • Assessing customer knowledge and priorities to personalize delivery • Explaining and demonstrating vehicle features and technologies, and focusing on customer comfort level and retention • Following up with customers within one to two weeks after delivery to answer questions or    conduct a second delivery to teach additional feature operations • Resolving customer inquiries for vehicle technology issues • Directing customers to additional information resources • Delivering a delightful experience Duties also could include:   Service support: • Assisting customers at the service drive • Visiting the customer lounge to introduce services and share valuable vehicle technology insights with customers   Additional customer and in-dealership support:   • Training the sales and service staff on key technologies and how to best explain and demonstrate them to a customer • Conducting new owner clinics • Answering product questions on the telephone and during walk-ins • Troubleshooting vehicle technology features