Bilingual Call Center Representative

Mô tả công việc

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.Senior Client Service Representatives (CSR) will spend nearly 100% of their time on the phone and will respond to 80-100 beneficiary inquiries via phone daily. We are seeking ambitious, bilingual individuals with excellent listening and verbal communication skills, providing First Contact Resolution on every call. CSRs must be able to adapt and respond quickly to a dynamic work environment with many policy changes. CSRs are the primary contacts for our beneficiaries therefore are required to handle each beneficiary call with a friendly, courteous touch while adhering to production and quality goals.Successful CSRs demonstrate self-motivation, a positive attitude, have ability to work well on a team and have a solid work history. They are receptive to coaching and feedback and have the desire to work in a fast paced environment. Predictable and reliable attendance is essential for the success of this position.��Minimum Qualifications2 years of customer service experience, preferably in a contact center1 year computer experienceHigh school diploma or GEDStrong PC skills���ability to navigate the internet/intranetAbility to provide positive customer experienceAbility to work cohesively within a team oriented environmentAbility to accept coaching and implement feedback receivedAbout Aerotek:Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com.