Collections Account Specialist

Mô tả công việc

Legacy Vacation Club is looking for a dynamic Account Specialist to join our team – is that you? POSITION SUMMARY Place outbound calls to delinquent customers as assigned. Collect on past due balances, make payment arrangements, and resolve disputes as applicable. Receive inbound telephone calls from delinquent and current owners and handle as appropriate. Position offers incentive based on performance. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Place outbound calls on past due Loan and HOA accounts as assigned to determine the reason for delinquency and negotiate the collection of past due amounts. Receive inbound calls via the collections queue and handle as appropriate. Properly set appropriate follow-up schedules based on call dispositions. Communicate with the Administrative Assistant to request collections-related correspondence to be sent as needed. Conduct skip-tracing as necessary and required using available tools and databases. Request files as needed. Adhere to all published deadlines and performance goals, including (but not limited to) outbound call goals, accounts resolved goals, work and break time goals, and cash collected goals. Conduct minimal research related to delinquency as required or requested. Refer more complex research issues to management or appropriate departments within a reasonable timeframe. Follow up on and resolve owners’ issues and concerns. Participate in proactive efforts in order to achieve company, departmental, and individual goals, including working overtime as required. Comply with all safety policies, practices and procedures. Immediately report all unsafe unethical and or illegal activities to management. Perform other duties and special projects as assigned.