Consultant-Real World Outcomes Liaison

Mô tả công việc

Valued based customers engage in decision making with scientific evidence at the population level. They require real world information, customized to the populations they manage, and relevant to the programs and interventions they implement. As the bar for evidence and the demand for value continue to rise in the US healthcare environment, US Health Outcomes is uniquely positioned to deliver on the real world evidence needed to support the value of Lilly products. Real World Outcomes Liaisons (RWOLs) are the non-promotional, scientific communication component within the US Health Outcomes organization. Real World Outcomes Liaisons (RWOLs) directly engage value based customers to answer their questions and provide the evidence they require. The RWOL role is specifically designed to provide deep content knowledge regarding therapeutic drug classes, clinical/ disease state information, pharmacoeconomics/ health outcomes, formulary management and health policy expertise. As the interface between Lilly and external population-based health care decision makers, RWOLs bring back the customer voice in areas such as formulary management; pharmaceutical selection, access, and reimbursement; and health care policy. RWOLs are expected to be leverage their environmental, health outcomes, and payer knowledge as well as exhibit formal and informal leadership behaviors to deliver on USHO objectives. RWOLs must take the research available and synthesize, communicate, and translate that information into evidence that is valued and actionable by customers. RWOLs must connect Lilly resources to customer needs and customer insights to influence Lilly research plans. This position reports to the Real World Outcomes Liaison Manager and supports the Regional team. This position supports multiple business units with focus on the Biomedicines and Diabetes BUs. Customer Engagement and Support (60-70%)Execute the Service Value Chain by creating positive customer experiences through direct interactions with value based customersSuccessfully implement the USHO Customer Engagement Strategy with the Regional RWOL teamRespond to unsolicited requests for information from value based customers with relevant, timely, and credible evidence utilizing clinical, disease state, safety, and health outcomes information Execute OL Initiated Research Visits to understand customers’ research interests and capabilities and gather feedback to influence and improve Lilly research plansCollaborate with US Health Outcomes and US Affiliate to provide customer and scientific support for research partnerships and outcomes based contracts as neededSynthesize, communicate, and translate information into transparent, relevant, and actionable evidence for value based customersProactively identify customer questions and needs and communicate them internallyDevelop custom responses and customer materials as needed to respond to customers’ questions Be able to triage and prioritize customer requests and communicate decisions to business partnersAppropriately engage and educate customers on topics related to disease state, Lilly and competitor products, health outcomes research, quality, and real world evidenceUnderstand, explain, and effectively utilize health outcomes analytic tools and models with value based customersSupport and engage in activities involving professional organizations, HTA bodies, alliance partnersContribute to achieving the objectives and goals of the Regional RWOL team and USHODevelop and Leverage Expertise Internally and Externally (15-20%) Have a deep understanding of the US healthcare system, US payers and customer segments, evidence needs, and decision making processesHave awareness of environmental trends, healthcare policy issues, and regulatory actions relevant to health outcomes research and value based customersCollaborate cross functionally with USHO, GPORWE, MHS, Medical, Legal, quality systems, and Ethics and Compliance to support a high performing and quality organizationRepresent voice of the customer by proactively and reactively sharing customer knowledge and insights with internal teams to enable better decision making and research plansParticipate in business planning, Real World Questions, FDAMA 114 activities, functional projects, and research teams as assigned by USHO LeadershipLeadership, Collaboration, and Influence (15-20%) Provide training, coaching, and mentoring to peers and colleagues as neededExhibit leadership behaviors and exemplify Lilly valuesInfluence strategy, decision making, and research plans Be seen as a trusted and valued strategic business partnerContribute to USHO’s organizational effectiveness by collaborating effectively with cross functional partners and external customers