Customer Care Specialist (Healthcare)

Mô tả công việc

TMS Health, A Xerox Company, is the largest healthcare dedicated provider of inbound and outbound multi-channel communication services to the US Pharmaceutical industry.  We are growing our team in our Fishers, IN location, and we’re looking for qualified customer service professionals to join us in a new business venture! Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. We invite you to attend our Career Fair on the dates listed below to learn more about our exciting opportunity!  All applicants must apply online and bring a resume to the Career Fair in order to be considered for a position with TMS Health, A Xerox Company.    Bachelor’s degree is required for all positions!   Saturday, March 28th 10:00 a.m. – 2:00 p.m. Onsite – Look for Job Fair Banners 10300 Kincaid Drive Fishers, IN 46038 Wednesday, April 8th 10:00 a.m. – 7:00 p.m. Holiday INN EXPRESS 9791 North by Northwest Blvd Fishers, IN 47037 317.558.4100 Saturday, April 18th 10:00a – 2:00 p.m. Onsite – Look for Job Fair Banners 10300 Kincaid Drive Fishers, IN 46038 Wednesday, April 22nd 5:00 p.m. – 9:00 p.m. Holiday INN EXPRESS 9797 North Michigan Road Carmel, IN 46032 317.661.3540   Tuesday, May 5th 3:00 p.m. – 8:00 p.m. Hampton INN & Suites 11575 Commercial Drive Fishers, IN 46038 317.913.0300   Job description: The Inbound Customer Care Assistant bachelor’s degree required. Will provide professional customer service to individuals ordering diabetic supplies for insulin pumps and coagu-check meters consumers of our client, Roche Diagnostic.  Provide product information and take phone orders; provide follow-up. Process internet orders placed on the company website; follow up on issues which hinder order processing.  Advice consumers regarding, insurance, EOB’s, claims, invoices and medical necessity requirements.  Respond to insurance and billing inquiries and process payments. Track shipments and create returned goods authorizations.  Update customer information. Route patients to correct departments for other needs.   If you have a bachelor’s degree and meet the requirements of this position and desire a career with a world-class company that’s recognized for a great marketplace reputation for a new career opportunity apply today! Job Responsibilities Servicing inbound consumer contacts, responsible for maintaining established service levels while providing for an exceptional customer experience. Troubleshoot customer inquiries about orders, product availability, and status of order, medical billing, EOB’s, claims and invoices.  Ensures status of account is current (i.e., current medical insurance card on file, patient information is current, etc.). Possess thorough knowledge of client’s healthcare products and services upon completion of requisite training.  Able to solve day to day issues and collect information that aids in decision making.  Provide customer service with courtesy, integrity and efficiency to exceed client expectations.  Effectively communicate with customers by composing accurate, prompt and effective replies to customer contacts. Accurately document accounts in a detailed and timely fashion on all customer contacts according to the database parameters and the guidelines defined within the respective departmental Standard Operating Procedures (SOPs). At all times, company policy and best practices in the areas of security must be followed, with special emphasis on the protection of sensitive customer information. Maintains order maintenance report.  Other duties as assigned.