Customer Service Representative (Entry Level)

Mô tả công việc

Job Description: Our client, a large financial institution, is hiring 4 Customer Service Representatives (Entry level roles). The Contractor will play a critical role in effectively managing daily business objectives with phone volume and service level management through the Managed Product MLSN Service Lines. The contractor provides managed product support for Branch Offices to ensure all necessary tools, training, and adequate client experience are being provided. This individual will also Support daily interaction with Branch Offices, the MSG Product Partners and various operational teams within the home office. This individual will be responsible for providing service support for the Managed Accounts Processing and Services Department. Service inquiries from the branch offices include enrollment, maintenance, termination and billing of accounts for the below managed products. Work Environment: Office Environment. No direct customer contact. They will be dealing directly with the internal financial advisors. Monday - Friday, 8 hours/day between 8:30am - 6:30pm (flexible OT as needed).TRAINING: 1 week of classroon training followed by 3 weeks of on the job training. Training schedule is typically Monday - Friday; 9:00 AM -5:30 PM; this schedule may differ slightly. Qualifications: Required Skills: Client focused, self-directed, team oriented. Good communication and organizational skills. Experience with Microsoft Office Products (Word, Excel, Outlook). Solve problems and makes decisions, adept to client service, flexible and adaptable. Detail oriented, uses policies and procedures accurately. 1. Must have a 4 year college degree (prefer management, finance, acct'g) **College degree with 0 years experience is acceptable** 2. Inbount call center experience - minimum of 1 year experience 3. Strong customer service experience 4. Financial terms knowledge - dealing with products in trading and accounts 5. Excellent PC skills - Proficient with MS Office applications About Aerotek:Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com.