Dealership Software Implementation and Support Manager

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Dominion Business Solutions (DBS) specializes in delivering leading-edge business applications for Powersports, RV, marine, and commercial dealers. Our company has a 30-year history of product innovation and an unwavering commitment to the technological advancement in our respective industries. DBS is known for personalized relationships with customers and industry partners, delivering an experience tailored specifically to their needs. Our employees are passionate, energetic and inspired, and value the collaborative environment we continue to build throughout our organization. Our team members treat each other with trust and respect, conducting our business in the true spirit of ethics and excellence. We encourage creativity, experimentation, and personal growth. Individuals looking for the opportunity to launch a stimulating andadventurous career with Dominion Business Solutions are invited to submit an introductory letter and resume. Position Summary: The Implementation and Support Manager (ISM) is a key member of the leadership group that defines and executes the processes and procedures necessary to provide a world class on-boarding experience for DX1 customers. The ISM will lead the team that performs data migrations, builds Finance &Insurance forms, and conducts remote training for new DX1 customers. The ISM will work closely with the Implementation Manager to coordinate and schedule the activities of the team as well as the remote Implementation Trainers and Leads. Ensuring that all of the activities occur on time with a high level of dealer satisfaction is critical. Hiring and training new employees will be an important part of the role in addition to the development of existing teammembers. Group/Team Description: The ISM is a key member of the DX1 Support and Implementation Leadership Team that is in charge of ensuring a high quality on-boarding process for new dealers. Working relationships: ● DX1 Product Managers ● Sales teams in Marine, Commercial and Rec ● Account Management in Marine, Commercial, and Rec ● Implementation Manager ● IT Management ● Tech Support Team Communication responsibilities: Regular communication with customers before,during, and after the on-boarding process will be very important. The Sales and Tech Support teams will be critical partners. Major Responsibilities/Decisions: ● Recruit and hire new team members ● Develop the existing Implementation team ● Collaborate with the Implementation Manager to Create and Execute the on-boarding process ● Continually look for opportunities to make our processes more customer friendly and efficient ● Creating an environment where Implementation Team members have ownership of issues until the customer is satisfied ● Develop change management techniques and processes that enable a smooth on-boarding processfor our dealers ● Leverage technology to create more effective remote training processes ● Create metrics that measure the quality and timeliness of our on-boarding process on a real time basis Individual initiative expectations: Self-starter, entrepreneurial, proactive, empathetic, creative, detailed oriented, great communication skills Education required: BA or equivalent experience Experience required: ● Minimum 5 years in an Implementation role for a DMS/CRM product ● SaaS experience ● Dealership knowledge ispreferredAbout Dominion EnterprisesDominion Enterprises is a leading marketing services company serving the wide-ranging needs of many industries, including real estate, apartment advertising, specialty vehicles, automotive, and travel. The company’s businesses provide a comprehensive suite of technology-based marketing solutions, including dealer management systems, website design and hosting services, data management and distribution services, lead generation, customer relationship management systems, e-commerce, and internet and email marketing solutions. It is also one of the largest providers of highly targeted classified advertising. The company’s 40 market-leading websites reach 20 million unique visitors each month; its magazines, distributed nationwide, reach more than 77 million each year; and its 46 mobileapps reach 5 million visitors each month. Headquartered in Norfolk, Virginia, the company has 3,400 employees nationwide, with 600 in Norfolk. It has 145 offices in 33 states and 5 countries.EEO/Drug Testing EmployerWe offer a dynamic environment, excellent growth opportunities, competitive earnings and a comprehensive benefits package including a generous 401(k). Dominion Enterprises is an equal opportunity employer and supports a diverse workforce. Drug Testing Employer.