Elite Customer Service Representatives - Telecommute

Mô tả công việc

You have been working in Customer Service for several years and strive for something more—someplace where you can make a positive contribution and be recognized. VIPdesk Connect is hiring Brand Ambassadors to join our growing team of Elite Customer Service Representatives (Brand Ambassadors). At VIPdesk Connect, we provide talented, amazing people the opportunity to honor the brands they love, while balancing time with the family they love. We are a highly-respected and trusted company in the customer care industry. We hire Brand Ambassadors who not only excel in customer service but are passionate brand fanatics. Simply put, our team delivers amazing experiences through positive interactions.  Our Brand Ambassadors are connected virtually via state-of-the-art technology. Even though our team may be geographically dispersed, you won’t find a more engaged or collaborative group of professionals.   It takes an extraordinary person to be one of our elite customer service representatives. Do you have what it takes to be a Brand Ambassador at VIPdesk Connect?  We are looking for the right candidates who to provide the human touch that makes each customer interaction a win-win.  YOU: Are really interested in customer service… some say obsessed Those closest to you often say you are helpful Appreciate brands like Zappos, Nordstrom and Southwest Value time with your family vs. commuting WE: Work hard to serve admired brands… brands we love Aren’t afraid to be transparent and open Care more about your passion for service than your work experience Strive to be supportive and helpful to our team   The Work You Do The Brand Ambassador assists customers via phone and helps assess customers' home improvement needs.  You assist customers by scheduling appointments and/or referring them to home-improvement contractors in their area. In addition, you use your sales skills to offer appointment setting for additional services. You ensure each customer enjoys an amazing experience and wants to come back for more! Essential Duties and Responsibilities: Interacts with customers to provide information on submitting requests and home improvement contractor needs and information. Utilizes upselling and cross-selling techniques to increase customer experience and convert inquiries into firm referrals for client. Represents client in a professional, courteous manner. Attends meetings/trainings to obtain new and pertinent information about the client and their products and services. Applies high-quality customer service guidelines while servicing customers. Meeting program metrics (e.g., attendance, quality, sales, etc.).