IT Incident Manager - Salt Lake City, Utah

Mô tả công việc

About the Company Teleperformance is the number one contact center and client relationship management company in the world.  Founded in 1978, the Company operates nearly 110,000 computerized workstations, with more than 175,000 employees across 230 contact centers in 62 countries and conducts programs in more than 63 different languages and dialects on behalf of major international companies operating in various industries.  The Teleperformance USA IT department is searching for an energetic Technology professional to manage escalated support issues for their worldwide call centers. As an Incident Manager; Must be able to work in a fast-paced environment multi-tasking, strong coordination and communications skills.  Required to take ownership of identified issues and help resolve them as quickly as possible through strong individual troubleshooting skills and engagement of other IT employees.   Responsible for communicating status of issues real-time and after-the-fact to both internal and external parties through verbal and written communication.  Responsible for ongoing maintenance of Teleperformance’s technical documentation Assist in performing an impact analysis for internal projects and change management.  Follow-up with management on escalations, ensuring receipt  accurate root cause analysis