IT Support II

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Ref ID: 01000-9739160Classification: Help Desk/Tech Support IICompensation: $45,000.00 to $55,000.00 per yearMember of the Corporate IT helpdesk staff located in Hollywood Florida providing Level I/II support for local and remote users. Capable in performing problem resolution of all hardware, software, printer and other peripherals. Must be self-motivated and have extensive knowledge with Dell PC/Laptops, Microsoft Windows 7/8, Microsoft Office 2013 in a Windows Active Directory environment. Ability to work well with end-users and other team members. Experience working in a self managed environment and knowledgeable in all levels of IT from desktop to infrastructure. Responsibilities include: installation, configuration, troubleshooting, and testing of hardware/software, printers and other peripherals including user devices. Possess strong customer service, communications skills and organized. Ability to work effectively in a fast-paced team environment. Responsible for first line of support and answering of all Helpdesk calls, creating helpdesk tickets and tracking of open issues. Capable of following through on issues until resolution. Please submit resumes to [Click Here to Email Your Resumé] for consideration