LOAN DOC SPECIALIST (LO) 3

Mô tả công việc

Wells Fargo's Consumer Lending Group (CLG) is an industry leader in supporting homeowners and consumers. We put customers at the center of all that we do. We make every decision - and design every product and service - with our customers in mind.It starts with you. We must attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions.  We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.The CLG team includes Home Lending, Consumer Credit Card, Personal Loans and Lines, Direct Auto, Dealer Services, Commercial Auto, Retail Services and Education Financial Services including the professional services teams that partner with these businesses - Human Resources, Finance, Credit Risk, and Compliance & Operational Risk.Join the #1 Mortgage originator and servicer (Source: Inside Mortgage Finance)Our Mortgage team supports the nation's leading originator and servicer of residential mortgages.This role supports Home Mortgage Consultants in the processing of Wells Fargo home mortgage loans. Along with regular interaction with WF customers, duties include interpreting policies while analyzing applications, property specs and documentation; ordering all required verifications and conducting follow up with the customer or internal contacts as needed. Make sound business decisions based on credit risk policy and procedures. Perform high volume, time sensitive tasks related to the loan documentation process which includes researching and problem solving to ensure compliance with customer loyalty, quality and timeliness standards.This role requires solid proficiency for processing government, conforming and/or non-conforming loans. Proficient in collateral review, communication/ interaction is typically non-scripted, developing and maintaining relationships with all involved parties.This role is the main contact point for the customer throughout their loan process, requesting and gathering all required documentation while ensuring a high level of customer service is consistently provided. Also required is the ability to analyze complex loan transactions.Regular and consistent communication with both the customer and the HMC is an integral part of this position.