Network Support Engineer

Mô tả công việc

Datalink helps Fortune 500 and mid-tier enterprises transform their data centers to meet tomorrow’s IT challenges today. From recommending ways to bridge the gap between IT and user expectations, to implementing advanced technologies like ITaaS and cloud, to providing robust managed services and technical support, we make IT relevant – standardizing, optimizing, and managing how business gets done. Title: Network Support Engineer Job Location: San Francisco, CA Job Description: Our customer is seeking a Network Support Engineer that is responsible for supporting Network engineering and related operational aspects of the Global SaaS platform. Responsibilities: Responsible for supporting the engineering of a safe, secure, and scalable data network infrastructure and will drive the operational efficiencies and availability of the platform Ensuring that network and security operations are delivered safely and accounted for responsibly through an efficient monitoring system, as well as for coordinating planned maintenance, orchestrating changes to the network and security infrastructure as well as handling network connectivity problem resolution and escalations Designs, implements and administers the Global cloud networking infrastructure, including the integration with the telephony components. Responsible for ensuring that the SaaS platform has the necessary bandwidth to handle data and voice traffic and is supported by a highly reliable, highly performing, and scalable network that is built on a cost-conscious platform Deploys and manages all the network and security devices and systems to meet the requirements of the SaaS platform SLA. Responsible for integrating the networking and the security events and alarms within the service monitoring solution. Responsible for developing and maintaining documentation and configuration management change records. Proposes and implements systems enhancements that will improve the performance and reliability of the SaaS platform. Responsible for meeting and managing network SLA objectives, including maintaining a record of service impacting events. Provide On Call support & operations support for networking and security issues and escalations Evaluate and recommend vendor solutions for appropriate hardware and software products. Plan and perform hardware and software upgrades of the network and security infrastructure. Track and report on the key network and security metrics and trends Responsible for vendor engaging for support. Work with the team to establish the change management and the change control process, and execute changes in compliance with the agreed upon rules. Contribute to the development of the Disaster Recovery plans. Coordinates all activities related to managing and maintaining the network and security infrastructure, including preventive maintenance and upgrades in production and test environments. Work closely with the Security and Compliance manager, to ensure that all in-scope controls have been built and are documented. Develop relationships with professional organizations, user groups, and industry trade groups to stay current with latest technology. Self-starter, analytical and with strong problem solving skills and the ability to work simultaneously on multiple projects and issues. Ability to think creatively and ability to solve problems with out of the box solutions. Ability to lead a team of professionals both in the US and globally.