Onsite management executive (Quản lý điều hành nội bộ)

Hồ sơ bao gồm

Please send your CV to contract email

Yêu cầu khác

The role requires an extremely driven and bright individual with good work ethics who is comfortable and credible in dealing not only with visuals but also with numbers and people at various levels across ZALORA Vietnam.
- Passion and interest in Fashion or User-experience Design/Navigation is an absolute must
- Good analytics skills, capable of interpreting data and reports
- Good knowledge and understanding of online marketing data
- Commercial and forward sense of design/style
- Strong sense for User-interface perception
- Strong grasp of marketing concepts and fundamentals with a sense of business
- Proven ability to translate commercial strategies and challenges into clear, customer-friendly lay-out drafts
- Broad understanding of what represents best-in-class on the web and e-commerce
- Discerning eye for composition and web/ mobile friendly design
- Clear passion for customer satisfaction and service industry
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Positive, constructive, and collaborative approach and collaborative, inclusive and flexible team member
- Strong communication skills, interpersonal skills, and presentation skills required
- Bachelor Degree in Marketing/Merchandising/ Business/Design or equivalent
- Strong online retail/fashion editorial experience desired; ecommerce experience ideal
- Experience with design/photoshop is a plus
- Must be a self-starter with an entrepreneurial attitude and with an ability to thrive in a fast-paced, rapidly evolving environment
- A genuine love and interest in the ZALORA brand

Quyền lợi được hưởng

- Super fun and casual atmosphere
- You have the ability to make an impact – we’re a startup and your ideas and efforts matter!
- Significant global career growth opportunities in a fast-growing business
- Opportunity to gain working exposure in 8 Southeast Asian markets
- International mindset, close collaboration with our friendly senior management
- Career Development
- Vietnamese Social Insurance
- Heath and Accident Insurance 24/7 for you and your family
- Parking Allowance
- Coffee Corner
- Referral Bonus for everyone
- Passionate, Innovative, Responsive and Adaptive culture
- Young, trendy and dynamic working environment
- You will be working with super star colleagues from local and regional team
- Employee engagement activities
- Join us, we will train and set you up for success

Mô tả công việc

Job Description:
- This position is charged with understanding and delivering high-quality customer insights and trends across multi-channel devices (Mobile, Desktop, Tablet etc.). It is one of the most crucial roles, which will connect the Marketing, Product/ IT and Production team with a consumer’s perspective. Hence, while Commercial Planning is revenue and growth driven, Digital Merchandising should be customer perspective driven – What does the customer want? How does he behave on our site? What stimulates interest for him? And what information is needed to convince him to purchase?
- The role requires a highly energetic, self-motivated and creative individual with strong communication skills who has to be able to analyze and verbalize critical aspects concerning all website communication. To ensure a smooth working relationship with other teams, we require a DM to be proactive and diplomatic when interacting with teams across the venture. Furthermore, this person will develop reporting tools and set up A/B tests, to ensure constant optimization of the site. For this he/ she will be working hand-in-hand with the respective regional function from which he/she will receive learnings and reports.
- In a nutshell, the job is to comprehend and anticipate customers needs and translates them into actions for surrounded teams to ensure that customers who come to our site, no matter through which entry (Landing Page) will have a WoW experience on our site.
- This is why the role requires a confident personality, which can openly voice opinions and suggestions and continuously interact and cooperate with other departments.
Resposibility:
- Champion our brand position and corporate communication at every point of contact with customers
- Generate enthusiasm and inspiration for ZALORA website and brand through optimization initiatives and constant high-quality appearance of website visuals and text, easy navigation and effective user-interface
- Understand customer difficulties and feedback in regular weekly meetings to CP, Onsite, Product/IT and Production
- Generate and share DoubleClick Management and Search report to other teams and departments and follow progress
- Work with Customer Relationship Management Team (CRM) and Social Media Team (SM) to gain more customer reviews and comments for products
- Test and identify new methods in displaying/user navigation/copytext/customers journey in a way that it stimulates more interests and entices customers to make a purchase
- Receive weekly brand and category reports by CP team and take action on giving respective brands/ categories more exposure (including product boosting methods on catalog page)
- Owner of category tree adjustments (Identify demanded product categories, within and outside website, from competitors and stock of current categories online and liaise with Buying team and CP to take action and optimize)
- Generate and share a monthly competitive analysis (including mystery-shopping initiatives)
- Identify and anticipate potential customer journey to get to products they are looking for. Adjust and optimize click-path and categories to provide the easiest route for customers as possible. Create best-in-class experience for the customers)
- Understanding where customers entries on website and which Marketing channel and device they come from and their expectations towards the website content (SEM, SEO and Onsite Search)
- Identify and report on inefficient Landing Pages (high Bounce Rate) by channel and translate marketing objectives into creative strategies and draft up test versions for A/B testing (Landing Page Optimization)
- Create and share weekly reports for Campaign/ Category Landing Pages to initiate action and learning for surrounded teams (Onsite search, Bounce Rate evolvements, LP reports)
- Liaise and connect with regional Account Management team on daily basis and update them about local campaign start and ending – function as the link between local and regional