Service Officer II

Mô tả công việc

ABOUT KEY: Cleveland-based KeyCorp is one of the nation's largest bank-based financial services companies, with assets of approximately $92.9 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company's businesses deliver their products and services through branches and offices; a network of 1,335 ATMs; telephone banking centers; and a website, Key.com®, that provides account access and financial products 24 hours a day. ABOUT THE BUSINESS: Key Corporate Bank is a full-service corporate and investment bank serving the needs of mid- to large- sized businesses and focusing principally on middle market clients in six industry sectors: consumer, energy, healthcare, industrial, public sector, and real estate. About the JobPrimary servicing functions are for non-owner occupied construction/interim loan, portfolio administration and related client services. Provide excellent communication with the lending staff and partners supported by the IPG teams. Client segment focus is local and regional private developers and some public companies. Independently manage all pre-closing, pre-boarding review of documents and due diligence applicable to construction and risk management. Responsible for providing superior client service and expertise related to construction administration including draw processing, budgets, construction contractor documents, lien laws with ability to juggle multiple projects and levels of complexity. Strength and experience also required for loan system processing, problem solving and data integrity.Essential Job Functions:• Responsible for supporting client service functions required by credit and non-credit products offered by the Real Estate Capital Division • Responsible for all post-closing services for assigned portfolio of low to moderate complexity loan structures, including some single bank participations and less complex construction projects. • Proven ability to prioritize and handle multiple tasks in a high volume environment • Provides backup for all aspects of servicing for team members. • Provides expertise and assists RM and CLO in pre-closing process by review of project, budget, hard and soft cost requisition, equity component in sources and uses analysis, loan documents, and attending meetings • Assimilates and analyzes information necessary to establish low to moderate complexity loan following disbursement controls on bank systems, including project budgets and sources/uses of funds. • Establishes and maintains draw files • Reviews draw requests for completeness and integrity of AIA and supporting documentation • Analyzes budget and sources/uses of funds to identify exceptions or changes and conformity to standard monitoring requirements; involves third parties as required • Approves draws and prepares forms and data entry necessary to process disbursement • Identifies exceptions and obtains appropriate approvals as necessary • Initiates and analyzes standard and custom monitoring requirements including title/tax update, insurance, inspection, survey, permits, inventory controls, holdbacks, and lease-up requirements • Initiates financial and collateral transactions based on customer request or loan document provisions • Analyzes and facilitates rate, commitment, and collateral changes, loan payments, tax and insurance escrows, flood zone monitoring requirements, quarterly loan reviews, DDA/Cash management services, and payoff instruction • Maintain all aspects of DDA Restricted Collateral Accounts including account opening, disbursements, reconciliations, hold level maintenance and account closing. Facilitate the loan system maintenance needed for collateral account record. • Maintains data integrity of system of record including posting of transactions, on-boarding of new loans and collateral QV, processing modifications and amendments, and data information maintenance. • Clearly and immediately communicates problems/issues to Manager and/or RM • Forms alliance with RMs to provide superior service to client base including achievement of goals for cash management services and off balance sheet transitions. • Provides expertise to RMs on system requirements and project status. Proactively identifies and assists in resolving issues affecting client service and risk management • Provides expertise to others by thorough understanding of business requirements of clients and loan related transactions • Active participation in projects as neededRequired Qualifications:(License, Certificates, Education, Skills, etc.) • 4-year College Degree or equivalent real estate business experience • Knowledge of construction and financing including commitment/loan structures, title/liens, documentation, and industry practices for draw processing and releases • Strong solution-oriented and problem solving skills • Detail-oriented • Aptitude for analysis, systems and mathematics • Strong written and verbal communication skills • Ability to handle multiple tasks in a high volume environment • Familiarity with Commercial Loan Systems and Deposit Systems • PC proficiency including familiarity with Microsoft Excel and Word Training Required: Bank systems and processes FLSA STATUS: Exempt KeyCorp is an Equal Opportunity and Affirmative Action Employer Min/Fem/Vet/Disabled