Siebel CRM Administrator

Mô tả công việc

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today. Perform installation of Siebel in different environments; manage environments for upgrades and patches, user administration, code migration in to different environments and deployment of Siebel applications across the enterprise. • Responsible for installation / administration / maintenance, development and support of ORACLE SIEBEL CRM Public Sector application • Strong understanding of SIEBEL administration / infrastructure, development, EAI concepts. • Strong understanding of implementation, installation, upgrades tools, platform engineering standards and operational best practices. • Expert understanding of Siebel Tools, EIM, EAI, Web Services • Strong understanding of configuring Siebel Open UI. • Strong understanding of server architecture, Siebel architectural components • Ability to manage self-work to efficiently address business or internal requirements, perform presentations and delivers related status reports. • Documents requirements, defines scope and objectives, and formulates systems to parallel overall business strategies. • Develops documentation such as workflow diagrams, application logic, functional requirements, testing scripts, training materials. • Responsible for all testing controls and alignment with project plans, and deliverables. • Enhances existing systems to support business processes by co-developing requirements with user community, recommending changes to application configurations. • Performs job in a quality system environment. Failure to adequately perform tasks can result in noncompliance with governmental regulations. • Adhere to best practices for standards for administration, design, coding, documentation and security. • Create system documentation to support new system implementation, enhancement. • Deployment, incident management and knowledge base, and training. • Advanced knowledge and skills in IT, Business, and technology. • Ability to conduct hands-on troubleshooting of business processes and IT technologies. • Ability to judge necessity and logic of all proposed system changes within the area of their responsibility. • Knowledge of ADM and scripting • Knowledge of moving LOV’s, action sets, etc… • Ability to troubleshoot a load balanced environment • Ability to perform a full migration • Ability to setup custom OM’s • Knowledge of WebSSO and how it works • Basic troubleshooting knowledge of 8.1.1.5 and 8.1.1.14 • Would be nice to have someone with a development background • Ability to manage projects, including the ability to effectively define requirements, scope, budget, and managing resources and time. • Ability to quickly learn and apply new processes, systems, and technologies. • Excellent communication skills with the ability to effectively work with all levels of management and personnel, and with outside vendors. • Strong written communication skills. All other duties as assigned.Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by sending an e-mail to [Click Here to Email Your Resumé]#C1#C3