RESPONSIBILITIES:
1. Training works
- Assist Manager to conduct staff training and development programs with a focus on enhancing the skill level and competencies of the restaurant franchise talent as well as maximize productivity.
- Assist Manager to conduct in-store trainings to include employee orientation, food and workplace safety, soft skill, organizational policies and procedures.
- Update regulations and knowledge relating to F&B industry and conduct training course to operations team
2. Coordination of training program
- Coordinate, schedule and maintain all training courses and programs
- Distribute monthly/quarterly training schedule/calendar
- Ensure all members of staff, new and existing of staff are arranged training to appropriate course at their level
- Collect feedback from attendance on training programs
- Assist in development of training tools including presentation, training material
- Update weekly, monthly training report
- Ensure store staff are all arranged to be trained relevant course at their level
- Follow up, coordinate training for internal promotion and ensure he or she is being conducted training and test as standard before getting promotion
3. Training Administration
- Provide effective administrative support to training team
- Update and maintain training system, employee training database on daily basic
- Schedule and coordinate all classroom training with trainer – set up room, schedules location, date/time, materials, attendance
- Arrange for photocopy and distribute of training materials on time
- Manage, update and maintain training material in line with changes
- Collect and record result of evaluation, attendance and training data
- Record all trainee results and manage trainee files, tests
- Other duties are assigned by Training Manager