Người tìm việc Customer service Nguyễn Thị Bich Thảo

Họ tên: Nguyễn Thị Bich Thảo

Giới tính: Nữ

Ngày sinh: 22/06/1986

Nguồn tham khảo

1. Mr. Sexton, Supervisor at New World Supermarket
Add: 279 Wakefield St – Wellington – New Zealand
Email: craigsexton@clear.net.nz
Phone no.: +64 21 959 643

2. Mr. Nikki Chung, Owner of Nam Restaurant
Add: 142 Willis St – Wellington - New Zealand
Email: restaurant.nam@gmail.com
Phone no.: +64 220 889 266

3. Ms Le Thanh Phuong, Co-founder Korea Travel Co.Ltd
Add: 428 Dien Bien Phu st, Dist 10, HCMC
Phone no : 098888 5617

Mục tiêu nghề nghiệp

•To obtain a customer service position in a professional company where I can utilize my customer service experience, communication and problem solving skills to bring about customer satisfaction and increase profitability for the company

•To be the best performer within a group and to stand in the leading team of the company as a customer service manager, giving out strategic orientation for the development of the company, which leads to better chance of promotion and better remuneration

Hình thức làm việc: Toàn thời gian cố định

Cấp bậc mong muốn: Tư vấn/Trợ lý

Vị trí mong muốn: Customer service

Các kỹ năng

•Good command of both written and spoken English, including English business writing and presentation skills
•Good command of computer software such as Microsoft Word, Excel, and PowerPoint. Ability to search, analyze and filter information effectively on the Internet
•Excellent communication and customer service skills
•Good time management skills, i.e.: both studying and going to work at the same time but still showing good attendance record at university and getting the work done properly
•Ability to work independently as well as within virtual teams and work independently to meet deadlines and targets
•Strong leadership and management skills thanks to working experience as an organizer of promotional events
•Being ambitious and determined to complete given tasks and reach career goals

Kinh nghiệm

01/2012 – Present: Co-founder of Korea Travel Limited Company
Duties:
Booking flights and hotel rooms for clients travelling from Korea to Vietnam and vice versa
Advising clients on travel destinations, accommodation options and transportations regarding quality and price
Assisting clients in making visa and passports to Korea
Dealing with customer queries and complaints

03/2011 – 11/2011: Checkout operator at New World supermarket, New Zealand
Duties:
Handling cash, credit and debit cards and cheques for goods purchased by customers, managing a large amount of money every day
Filling shelves, checking stock and receiving comments and reviews from customers, then submitting them to customer service department
Preparing financial reports to submit to supervisors and managers monthly

05/2009 – 02/2010: Waitress staff at Nam Restaurant, New Zealand
Duties:
Greeting customers as they come, showing them to the tables for meals. Taking orders and serving foods and drinks for customers
Managing customers’ bookings through phone calls and emails
Handling customers’ comments and reviews of food and drink quality and reporting them to the manager if necessary
Ensuring that customers feel happy and satisfied with the service of restaurant
Achievements: Being highly praised for providing excellent customer service

2004 – 2008: Promotional girl for Big Solution, Ho Chi Minh City, Vietnam
Duties:
Seeking customers to sell mobile phone and SIM card products of the company to reach sales target
Planning marketing strategies to access to potential market, providing product information to customers through phone calls and direct marketing
Managing promotional team of up to 25 members for promotional events to make sure that the events run smoothly as scheduled
Achievement: Being an excellent sales person with the highest sales record and a good organizer for successful promotion events


EDUCATION
03/2011 – 09/2011 Victoria University, Wellington, New Zealand
Certificate of English Proficiency
(Including Report from teacher)

01/2011 - 06/2011 Wellington High School, Wellington, New Zealand
Certificate of Business writing

2004 – 2008 Van Lang University, Ho Chi Minh City, Vietnam
Bachelor Degree in Accounting
(Full record of studying results available upon req

Các bằng cấp/ chứng chỉ khác

Victoria University, Wellington, New Zealand Certificate of English Proficiency (Including Report from teacher) Wellington High School, Wellington, New Zealand Certificate of Business writing

Trình độ tin học: All computure skills

Ngoại ngữ: English - Tiếng Anh

Tốt nghiệp tại trường: Đại học Điện Lực

Tốt nghiệp năm: 2008 (Trung bình khá)

Ngành học: Accounting

Trình độ học vấn: Đại học

Địa điểm làm việc: TP. HCM

Mức lương: Thỏa thuận

Số năm kinh nghiệm: 4 năm

Tuổi: 28

Ngành nghề: Dịch vụ

Tình trạng hôn nhân: Độc thân

Ngày làm mới: 15/10/2014