Acccount Manager

Mô tả công việc

SummaryJoin our client's team and help service our clients utilizing the next-generation healthcare data analytics platform to help improve the quality and efficiency of medical care! Established consulting company with exciting new IT analytic platforms is looking to grow to the next level with the help of an outstanding account manager. This is a unique opportunity to be the first Customer Success Manager for an established company with a leading health IT solution.Client DetailsEssential responsibilities include:Responsible for overall customer success for our clients key software accountsBuild strategic relationships within the accountsOnboard new customers by ensuring proper implementations and running excellent training programsManage day-to-day client support processHandle urgent customer concerns with confidence, putting them at easeLiaison between customers and our clients to ensure feature requests and enhancements are documented and addressedUncover new business opportunitiesManage client contractingMaintain customer data in internal systemsAccount managementSold into healthcare marketDescription Qualifications & requirements:3+ years client management experience in a software environmentProven customer relationship skills; passionate about customer successSolid negotiation experienceExcellent verbal and written communications, presentation and facilitation skillsAbility to coordinate cross functionally and balance the needs of the customer with the needs of the companyExperience creating and managing proposalsKnowledge of both technology and business concernsExceptional organization skillsManage and grow accountsHunt and farm accountsExcel as account managerWork well in account management teamsExperience selling softwareProfile WHY BE PART OF THE TEAM?Leading healthcare data analytics/big data companyWork on a team of talented engineers, researchers, and thought-leadersGreat mentorship and growth opportunitiesHigh Growth PotentionalWork with Executive teamJob OfferOur client offers a competitive compensation and benefits package, along with challenging work in a stimulating, collegial environment where everyone is dedicated to being the best in the industry.