Business Operations Analyst

Mô tả công việc

“Hey you - Business Controller!” Are you ready to work behind the scenes of one of the world largest fashion retailers? “In our 14 years in the USA, we have spread to over 350 stores in 40 states. Globally, we have 3,300 stores spread out over six continents and 55 sales markets (not to mention our 16 production markets)”. But don’t think we are satisfied; our next development will top them all, and for those that pay attention to our company know… it’s just around the corner … H&M is ready to offer you a chance that can last as long as you want. As a successful Business Controller you will get a chance to lay the ground to a career that can take you all over the USA, or the rest of the world. We are looking for our future business leaders with the right drive, skillset and attitude that are ready to contribute in creating the best retailer in the world! If you want a chance to see the world as your future job market, then this is where you belong. As a Business Controller, you have one goal: maximize sales and minimize variable costs. As the informal leader of the sales support team, you help establish priorities, set goals and ensure follow-up to achieve results. At H&M, we have a set of values (not manuals) that guide us. We believe in people and their ability to take their own initiative. As a faced paced company, we challenge ourselves to approach each task with imagination to secure inventive solutions to complex issues. This entrepreneurial spirit has taken us to where we are today and will take us to where we are heading. If you feel up to the challenge, we are waiting for you to apply. But, like our famous guest designer collections…this chance won’t be here forever. “ Title: District Controller Function: District Department: Controlling Reports to: District Manager and dotted line to Regional Controller Direct Reports: Store Operations Manager(s) has dotted line, if applicable Overall Job Function: Responsible for maximizing sales and minimizing variable costs of stores within a geographic district(s) by optimizing and monitoring the efficiencies of store operations, and ensuring that costs are controlled and profits are maximized Job Responsibility including but not limited to: People Development Train and develop teams in profitable retailing (Store operations, shop logistics) Provides consistent feedback, evaluations, and performance reviews to the Operations Manager(s), if applicable Conducts controlling function-related trainings and workshops for store teams and district team(s). Sales and Cost Planning, Challenges and promotes cost consciousness and effectiveness within district(s) Responsible for the annual budget and the goal setting process within the district(s). Creates and partners with store management teams and district managers as needed for annual sales, worked hour, salary and variable cost budgets; and quarterly sales and hours plans for all stores within district utilizing historical data, known events and benchmarking Monitors, analyzes, and benchmarks weekly and daily sales and hour plans and results from stores Monitors, analyzes, and benchmarks consistently the result compare to budget and responsible to take actions on deviations to the budget. Creates mid-year and fourth quarter sales, worked hour, salary and variable cost forecasts Updates and controls all sales and worked hour figures in various H&M systems Conducts weekly and monthly concept performance analysis and benchmark and regularly communicates these findings and conclusions to district and store teams Identifying business opportunities from sales performance, benchmarking and proposing concrete actions based on the analysis for the district team. Performs monthly follow-up of all variable costs and takes action when costs exceed budget. Serves as liaison with Accounting Department regarding follow-up of costs in district and invoice flow Creates business proposals with appropriate district team members for district initiatives including concept changes and layout moves and conducts sales, cost and profit analysis People Planning Works with the store management teams and district managers to ensure that staff plans operate in accordance to H&Ms business needs and policy, based on sales peaks, customer demands, garment replenishment, and the general store functions necessary for efficient operation Works with stores to achieve or exceed Sales and sold pcs per Hour goals Sets and monitors the ideal staff levels and availabilities of store teams to ensure efficiency and compliance to ideal store plans Inputs, monitors, and updates the staff planning portion of the H&M Scheduling, Time, Attendance, and Registration system. Allocations Responsible for flow of garments from warehouse to shops, ensuring the correct balance of stock levels to sales Communicates, trains, and develops store and district teams in pertinent allocation information Analyzes and takes action on over and under stock store, concept and department situations utilizing specific tools and programs Optimizes sales logistics; including the creation and pertinent updates to delivery schedules Communicates and partners with regional and support office team (i.e. Supply Chain Controller and Merchandisers) District team and Store teams to achieve Company and concept stock goals Ensures that stores within the district follow up on proper reduction and garment flow procedures Financial Accountability: Works with 1-2 districts, each containing 10-30 stores and totaling 40-300+ million in annual sales Minimum Candidate Qualifications: Bachelor’s Degree, preferably with a finance, business or economics major 1-3 years of past retail experience, preferably in retail management 1-3 years in a business analyst or finance role Competencies: Sales driven and results-oriented Detail oriented, with strong organizational, time management, and interpersonal skills. Strong problem solving skills and decision-making abilities Excellent written and verbal communication skills Store orientation and commitment to store management development Working knowledge of Microsoft Office and ability to adapt to company specific systems Flexibility and willingness to adapt to change Ability to work in a fast-paced and dynamic environment Ability to work as part of a team Platform training skills and ability to communicate complex technical information in a simple and easy way Budgeting and forecasting experience Strong analytical skills Willingness to relocate preferred Ability to travel to stores 50%-80% of time Job Status: Exempt EEOC Classification: PRO **CB**