Front Office - Office Manager

Mô tả công việc

 Coast Dental is a network of dental practices throughout California, Florida, Georgia, Nevada, and Texas providing high quality comprehensive dental care.  We are now one the country’s largest dental support organizations, and our continued growth is based on the contributions of our outstanding dental team members.  If you are bright, dedicated and driven to succeed, we want to talk to you. We are looking for professionals to help us create beautiful, healthy smiles – one patient at a time. A rewarding career with us includes a competitive compensation and benefits package as well as bragging rights of working with one of the largest and well respected dental practices in the country. We are in the process of renovating and rebranding all of our recently-acquired locations so our team members and patients will enjoy the latest technology and amenities. A career with Coast is rewarding personally, professionally and financially!Why Coast? When you join Coast, you will be joining a solid network of dental professionals who strive to provide excellent patient care. We encourage our team members to grow with us. At Coast, we promote from within and provide team members with the knowledge and training to succeed in their career goals. The opportunity to grow with us is just a click away. Duties and Responsibilities: This position is responsible for building and maintaining a successful practice through communication to team and management of goals and expectations. Generates accountability, authority and responsibility with given team and provides support, communication and guidance to increase the team’s performance.  Hire, train and manage performance of office team members. Reside as the expert on basic job knowledge such as filing insurance claims, cash management, office software, insurance verification and insurance linkage.Explain treatment plans and payment options to patients. Review and train on Accounts Receivables (collection percentage).Ensure daily deposits are completed on time with accuracy and maintain control of petty cash for the office.Ensure office is secure at all times as assigned key holder.Train on and review patient financing/credit (volume number and accuracy) with team.Train team and ensure effective customer service skills via the telephone and in person.Train and hold team accountable for building a productive office schedule.Must meet and manage to minimum monthly performance goals as outlined by Regional Management.  Effective communication ensuring cooperation between the front office and back office (including reading and responding to email, filtering down newsletters, policy updates, correspondence, training, meeting and webinar information and appropriate data).Respond to both general dentistry and specialty patients and patient complaints in a timely and professional manner.Train staff or arrange training, as needed.Assure timeliness and accuracy of paperwork.Review and approve payroll (accuracy, control overtime) for office. Oversight of supplies and inventory for the office and assure cost effectiveness.Retention of staff and patients (turnover number).Assure safety – workers compensation (reported timely and accurate and investigation post-accident is completed), ensure staff completes annual OSHA Blood borne pathogen training online in company’s Learning Portal, assure MSDS sheets for each location are accurate and on site, track, exchange and review office radiation badges. Complete Monthly Check List (completed and assurance all areas are up to date.)Provide effective communication and act as liaison between corporate and office staff (changes, procedures, postings, etc.)All other duties and responsibilities as assigned.Additional ResponsibilitiesPositive attitude (motivation, team player).Appearance (professional, clean, neat, meets company standards).Knowledge of insurance processes.  Professionalism and leadership.