WAN Support

Mô tả công việc

Responsibilities: This position is for a WAN Network Connectivity Service Level II support role. This role will provide on and off-shift second-level support of incidents and problem management related to Network issues. This individual will be responsible for resolving production breaks as well as support of Network optimization hardware (Riverbed), circuit connections and disconnections, Cisco router configurations and backup solutions for sites. Skills: Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Strong ability to work independently and manage one's time as well as well as being a collaborative team member. Strong ability to identify, interpret and evaluate system and network requirements. Strong ability to troubleshoot issues and make system changes as needed to resolve issue. Fully knowledgeable of computer hardware and software and its related infrastructure components and/or operating environment identified in the assignment requirements. Additionally, networking technical knowledge, an understanding of WAN Networks, risk domains, tiered domains, TCP/IP fundamentals (VLSM/CIDR), Ethernet, QoS, IP sub netting, cabling (copper & fiber), OSPF, BGP, VLAN trunking, VLANs (defining, numbering, fundamental transport (Gig, T1, T3, OC3, etc.)) and basic switching configuration are required skill sets. Education/Experience: Minimum 2 years of relevant industry experience in WAN network implementations is required for this role. Minimum 5 years of experience in providing network services to medium or large companies is required for this role. Desired Skills Qualifications: Experience working with/for network or telecommunications vendors is a plus. Candidate should possess diplomacy skills because they will interact with local, regional and enterprise vendors. Degree in IT or Cisco Certifications.About TEKsystems:Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants’ skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.