Web Strategist

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Functional Area:   Strategy and OperationsFacility:   Corporate OfficeRelocation Provided:   NoTravel Percent:  25 Lenovo…. For Those Who Do. Lenovo, a member of the Fortune Global 500, is the fastest growing PC maker on the planet, with growth outpacing our competition quarter after quarter and we're growing!The eService Web Strategist will be responsible for developing Lenovo’s online support strategy along with managing E2E execution for a particular area of the Support Experience. Act as an E2E liaison for regional service teams, business units, functional & IT teams. Key deliverables include working with peer web strategists to develop a 3 year roadmap plan for delivering a world class technical website, developing business cases to validate investment, gather & define requirements, build business process flows and engage IT to understand feasibility. Prioritizes & manages new web features, current defects and change requirements across a particular support function. This key role requires strong leadership while also providing the right candidate a strategic opportunity to positively impact the online Customer experience and transform the Service business. Responsibilities• Define a long-term product roadmap while identifying key opportunities and strategic partnerships• Demonstrate and develop deep domain expertise, competitive landscape awareness, and provide consulting on best practices and emerging trends• Deliver solutions which specify processes, technology, staffing and project management required for implementation• Define and manage requirements for capabilities – includes business solution concepts, user stories, test case input, business case (ROI value) or other documents• Engage UX on Concept Work, Wireframes, Comps and Prototypes• Participate in Release & Spring Planning; triage defects found in test & write UAT scripts• Establish business and web success metrics with analytics team; monitor results• Drive need and priority throughout the software development lifecycle• Ensure that business and customer interests are represented, and that online development / engineering / user experience teams are aligned on those needs• Consultation as “trusted expert advisor” role to both internal and external stakeholders, including formal advice, Executive customer presentations, and speaking engagements at industry conferences• Communicate Project status and Demos to Stakeholders & ExecutivesAbout Lenovo:At $39B in global sales, in 160 countries, and a member of the Fortune Global 500, we are consistently outpacing the market in growth and innovation. It’s an exciting time to be a part of Lenovo as we further expand into smartphones, tablets and servers in all markets.  We are excited to grow our team to drive the next generation in technology and it’s opening up incredible opportunities – for Lenovo and for you.