Bruin Card Supervisor (Req. 21459)

Mô tả công việc

Under the direction of the BruinCard and Student Accounts Manager, the incumbent is responsible for overseeing daily carding operations in support of BruinCard, and serves as a backup to the Student Accounts Supervisor in relation to billing and collections of student and non-student receivables housed in the Billing and Accounts Receivables (BAR) system. Responsible to ensure that both BruinBill and BruinCard functions are well represented throughout the campus community, off campus community through effective marketing, communication, and positive work products.   Supports customer service team with answering staff, students, and third party questions, troubleshooting and resolving discrepancies in support of the carding operations allowing prompt service for cardholders as needed. Fully supports the functions of the Billing and Accounts Receivables (BAR), BruinBill, and BruinCard systems for all campus members.   Responsible for recruiting, selecting, hiring, training, evaluating, coaching, disciplining, and terminating two full time, and six part time student employees. Trains new employees and maintains effective phone, email and service window coverage, with appropriate metric tracking. Provide customer service to student, staff, faculty and affiliate guests by resolving BruinCard deposit, purchase, access and identity questions/issues, as well as billing and collection issues/discrepancies on account holders BAR receivable account.