Field Service Technician

Mô tả công việc

Service Technician IIIThe Service Technician III is a service expert on most residential and large scale burglar alarms, large addressable fire alarm systems, and network based CCTV and card access systems.  A Service Technician III will also possess a high level troubleshooting skill set.  Alleviates concerns the customer may have regarding a security system. Advises customers and the customer care center of the status of systems and processes inspections.PRIMARY DUTIES AND RESPONSIBILITIES:• Locate and alleviate trouble with damaged equipment or wiring.• Serve as the Guardian system expert keeping the customer fully apprised as to the system(s) functionality.• Demonstrate systems for customers, and explain details such as the causes and consequences of false alarms.• Readjust equipment, repair or replace inoperative equipment and test for operation in accordance with established standards and procedures.• Read blueprints, building, electrical and sprinkler plans in order to complete equipment repairs• Test backup batteries, keypad programming and all security features in order to ensure proper functioning, and to diagnose malfunctions.• Prepare trouble order forms to report temporary repairs.• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies. • Keep informed of new products and developments. • Coordinates with Company personnel by telephone to adequately test the completed system. • Provides a thorough explanation of the Extended Repair Agreement, system capabilities and system operation to the customer. • Accurately completes all necessary paperwork, including work orders, service orders, time logs and emergency information schedules. • Maintains inventory control of assigned equipment to ensure adequate stock levels. Participates in formal inventory on a monthly basis. • Maintains control of all assigned Company property and ensures that equipment is maintained in safe operating condition at all times. • Safely operates assigned Company vehicle and ensures that it is maintained according to manufacturers and company specifications. • Exhibits appearance and conduct in accordance with established Company standards to present a professional image to the customer and the general public. Maintains the highest standards of decency, honesty and integrity as a guest in a customer's home. • Provides training when required, for assigned Service Technicians in all of the above duties. • When on-call, ensures availability by telephone contact at all times for service calls. • After completion of initial training period, technicians maintain established minimum performance standards. • Other duties may be assigned.