Physical Therapy Support Specialist (236495-005)

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JOB SUMMARY: Performs a variety of tasks in a clinic setting to enable Therapists to advise and treat patients in accordance with Concentra policies, practices and procedures. MAJOR DUTIES & RESPONSIBILITIES:-Reviews initial referral request for therapy services.-Reviews PT Authorization Guidelines and Protocol notes.-Contacts appropriate payor (employer/insurance carrier) to obtain authorization for -requested therapy services. -Submits required documentation to payor to assist in authorization process.-Notifies the patient of scheduled therapy appointment(s)-Documents all appropriate information per Policy and Procedure.-Communicates referral status and/or non-standard issues to the referring CMC Provider, Center Therapy Director, CSS Manager and other involved parties.-Communicates with center staff as necessary.-Submits appropriate reports to CSS Manager/Area Therapy Director.-Reports to Center Therapy Director, with dotted line to Center AdministratorOperational-Occusource-Check in therapy Check out - therapy Schedule Charge out therapy-Escorts patients and coordinate flow-Pulls medical records and process charts-Calls no shows-Maintains authorization process/logs-Tracks Plan of CarePatient Care/Dept maintenance: (increase therapist efficiency)-Walk patients from therapy to the exam room and write the appropriate information on the provider board.-Print transcriptions and reports for Center Therapy Director-Call for authorization and document on correct form. If after 3 attempts, is unsuccessful in obtaining authorization, contact employer and notify Medical Director and Center Therapy Director.-Call patients daily to remind them of their appointment for the next day and fill out appropriate log.-Call patients who have missed their appointment and document in the patient chart the reason for the missed appointment.-Wash/Fold therapy linens. -Wipe down treatment tables.-Refill ultra sound bottles.-Check temperature of hydrocollator / paraffin bath and record in daily log.-Performs HPEsWeekly:-Maintain inventory of therapy supplies and printed forms.-Discard electrodes of discharged patients.-Put together packets for Group Health Marketing.Monthly:-Fill/change water as needed in hot pack collator.-Defrost cold pack collator.-Performs department cleaning-Completes Essential Functions inventory form-Assists with patient set up/take down-Supervises exercise programsPerforms other duties as assigned.Concentra is an Equal Opportunity Employer M/F/Disability/VeteranConcentra's Data Protection Commitment* Concentra is committed to protect patient data and to ensure privacy of personal and medical information.* Every Concentra colleague has the responsibility to adhere to data protection principles.* If a colleague's role includes handling or processing sensitive data, role-specific policies and requirements apply to ensure the protection of patient information.Required Experience:EDUCATION/CREDENTIALS:--High school diploma or GED---JOB-RELATED EXPERIENCE:--6 years credentialing experience with 2 years supervisory experience---DEMONSTRATED JOB-RELATED SKILLS/COMPETENCIES:--Ability to lead and supervise people--Working knowledge of credentialing processes and procedures and systems.--Working knowledge of computer software applications such as word processing and spreadsheets--Working knowledge of credentialing organizations such as URAC, JCAHO, NCQA---WORKING CONDITIONS:--Office environment-This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.