Quality Assurance Coordinator

Mô tả công việc

We are seeking a Quality Assurance Coordinator, to join our growing QA Department at our Office in Calabasas, CA.Under the direction of the Quality Assurance Supervisor, the Quality Coordinator will have great communication and organizational skills. He/she will aid the Quality Assurance Supervisor in carrying out the administration of all aspects of the company Quality Assurance Program. Key functions will include; coordinating supplier corrective action issues, communicating across departmental boundaries on quality issues, aiding in the continuous improvement initiatives of department processes and systems that align with company objectives, and aiding departmental supervisors in the execution of departmental tasks to establish a global quality organization that will support future growth. The ultimate goal of this position is hands-on to support the quality department in building a world class quality system with focus on proven QA processes that incorporate inspection, testing and supplier development activities that ultimately improve quality and drive reductions in return rates in order to provide superior value to our customers. The Quality Assurance Coordinator assists with administration of all aspects of the company Quality Assurance Program.Essential Duties and ResponsibilitiesDeliver on QA departmental tasks to meet the goals of the company.Communicates with appropriate company personnel and Stakeholders as required by projects. This will include creation of detailed reports as needed.Participate in cross-functional problem solving projects on parts or processes within the company. These can be related to customer complaints, issues found during qualification testing, high return rates, and/or returned product analysis. Prepare quality assurance reports by collecting, analyzing, and summarizing data and trends.Assist in analyzing large amounts of data from various sources and create meaningful summaryFunctions test tool and equipment. Works individually and in a group environment. Will be responsible for set up, assembly of items and monitoring & testing of product.Responsible for reviewing manuals, quick start guides, packaging, labels and other pertinent literature in order to better understand the complaint/issue at hand and reach viable solutions.Aid in the maintenance of the inspection check sheets, QC holds inventory, returns data, first article, safety and regulatory certifications, and other required documentation within the QA department. Aid in the integration of the QA department into other key areas of the organization, such as the new item introduction process, by identifying and implementing effective communication processes and feedback channels.Assist in the development and maintenance of inspection protocols and Best Practices to improve departmental efficiency and effectiveness.Administration of customer complaints and monitoring of returns to help determine where emphasis should be placed to prevent recurrence and identify emerging trends. Insure timeliness, clarity and accuracy of all technical documentation and correspondence.Maintain customer satisfaction and focus.Other tasks and projects as directed.ScopeKey functions will include; coordinating supplier corrective action issues, communicating across departmental boundaries on quality issues, aiding in the continuous improvement initiatives of department processes and systems that align with company objectives, and aiding departmental management in the execution of departmental tasks to establish a global quality organization that will support future growth. Provides hands-on support to assist in building a world class quality system with focus on proven QA processes that incorporate inspection, testing and supplier development activities that ultimately improve quality and drive reductions in return rates in order to provide superior value to our customersResponsible for maintaining confidential informationSupervisor Responsibilities: None