Retail Management Intern

Mô tả công việc

Title: Retail Management Intern Function: Sales Department: Store Reports To: Department Manager Direct Reports: Sales Advisor(s) (dotted line) Overall Job Function: Assists Management team in overseeing floor coverage, driving sales, merchandise presentation, customer service, and operational functions within the store according to H&M guidelines Job Responsibility including but not limited to:   Customer Service Maintains the high quality H&M customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands.   Job Knowledge Ensures that all merchandise is properly received and placed on the floor in a timely manner and according to merchandise guidelines. Executes merchandising campaigns, promotions, activities and customer rounds as assigned by store management. Addresses any loss prevention and safety issues that may occur while on duty and brings any escalated concerns to management team.  Efficiency Performs all store routines, including the opening and closing of the store, follows all Company practices and procedures, works with timekeeping and scheduling system and controls and completes reductions Maximizes sales through commerciality focus and takes action to obtain highest level of profitability for the store. Actively uses sales information to make business decisions regarding merchandising. Team Player Assists the management team in the day-to-day supervision of staff by directing and overseeing work flow within the store. Assists the management team with the training and developing of sales advisors on the operational side of the business by following up on clear goals and providing timely feedback.  Ensures that all employee issues are immediately brought to the attention of management team. Financial Accountability: None           Minimum Candidate Qualifications: Bachelor’s Degree (or in the process of attaining) preferably in Business Management or related discipline 1-2 years of customer service experience preferred Prior supervisory experience is a plus Open availability based on business need Ability to lift in excess of 20 pounds Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance Ability to climb a ladder and use a step stool Competencies: Exceptional customer service and interpersonal skills Ability to provide feedback in a constructive and professional way Ability to be proactive to drive sales Ability to prioritize task execution based on business need Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge Ability to multi-task in a fast paced environment Basic computer skills such as data entry are needed Ability and willingness to run a cash register Ability to provide constructive, straightforward feedback and coach staff   Job Status: Non-Exempt, Hourly (Full-Time) EEOC Classification: SLS